Privacy Policy

Shiplake Outloars ("we", "us", "our") runs this website (shiplakeoutloars.club). This policy explains what personal information we collect, why, and what your rights are.

Last updated: 1 July 2026

Who we are

Shiplake Outloars is a rowing club. If you have any questions about this policy or how we handle your data, contact us at [email protected].

What information we collect

When you join or enquire about membership We use GoHighLevel, a third-party platform, to manage memberships and enquiries. If you sign up, book, or get in touch through the site, we (and GoHighLevel on our behalf) may collect your name, email address, phone number, and any other details you provide in a form.

When you visit our website We use cookies and analytics tools to understand how visitors use the site — for example, which pages are popular. This may collect your IP address, browser type, and browsing behaviour on the site. You can control cookies through your browser settings.

Facebook Our website links to our Facebook page. If you click through, Facebook's own privacy policy applies to anything you do there — we don't control or receive data from Facebook just because you click the link.

Photos and video We may publish photos or video from club events, training, or races that include members and participants, for use on the website, social media, or promotional materials. If you'd rather not appear in these, let us know at the email above and we'll do our best to accommodate this for future use and remove existing images on request.

Emails and bookings If you sign up for a newsletter, contact form, or book onto an event, we use your details to respond to you, send you relevant club updates, or manage your booking. We won't send you marketing emails unless you've asked to receive them, and you can unsubscribe at any time.

Why we collect this information

We use your information to:

- manage your membership and respond to enquiries

- process event bookings

- send you club updates and newsletters you've opted into

- understand and improve how our website is used

- share club news, events, and photos publicly on our website and social media

Who we share it with

GoHighLevel — our membership and enquiry management platform, which stores and processes data on our behalf

Facebook — only if you choose to visit our Facebook page via a link on our site; we don't share your data with Facebook directly

We do not sell your personal information to anyone

How long we keep it:

We keep membership and enquiry information for as long as you're an active member or as needed to respond to your enquiry, and for a reasonable period afterwards in case you get back in touch. Photos and videos may be kept and used indefinitely unless you ask us to remove them.

Your rights

Under UK data protection law, you have the right to:

- ask what personal information we hold about you

- ask us to correct inaccurate information

- ask us to delete your information

- withdraw consent for marketing emails or photos at any time

- complain to the Information Commissioner's Office (ICO) if you think we've mishandled your data (ico.org.uk)

To exercise any of these rights, email [email protected].

Changes to this policy

We may update this policy from time to time, for example if we start using a new tool or service. The date at the top shows when it was last updated.